Questions & Answers
What areas do you cover?
Furry Feet operates in central and south Manchester, Salford and Trafford. The main areas I visit are Chorlton, Didsbury, Stretford, Whalley Range, Withington, Hulme, Salford Quays, Salford 6 and 7, Worsley, Eccles and the city centre. If you’re not sure if I cover your area, please ask and if I don’t I can usually recommend another trusted cat-sitter.
How long have you been operating?
I set up my business in September 2008 and have cared for many cats and rabbits since then.
How do I know I can trust you?
Furry Feet is a member of NARP, a professional body representing pet-sitters across the UK - read more at www.dogsit.com. To be accepted, references and a police check have to be submitted. Furry Feet is fully insured for public liability, care custody, control for animals in transit and key cover. The testimonial page provides feedback from several of my regular clients and I’m also happy to put you in touch with current happy customers if you’d prefer to hear from them directly.
What happens if my pet becomes ill while in your care?
As part of the client agreement, I will always have a contact number for you and your pet’s vet and will alert you to any problems, however small. Over the years, I’ve transported animals in my care to the vet for a wide variety of issues including injuries from cat fights, viral infections and, in the case of rabbits, gut stasis. As a member of NARP, Furry Feet also has access to a 24/7 vet advice line for any medical emergencies if you or your vet is not contactable.
If your pet requires an urgent trip to the vet and you are unable to take them due to work or personal commitments, then I can usually be available to do this for you at a charge of £10 per visit.
How does the booking process work?
After your initial enquiry, Furry Feet will arrange a free visit to your home to meet you and your pet. A comprehensive questionnaire is filled in covering everything from their favourite food to details of any medication they are currently taking. This visit is crucial to establishing a relationship between me, you and your pet. Once all parties are happy to proceed, a contract is signed and the booking is confirmed in the diary.
Once you are on board as a Furry Feet client, you are welcome to book me for visits via text, email or phone call. Last-minute bookings can be accommodated as I appreciate that plans can be made or changed quickly, and no cancellation fees are charged if for any reason you no longer require visits already booked.
Many clients give me a set of keys to their property for me to keep hold of securely at home. This means that if you do book last-minute then we don’t need to arrange for a separate key collection. If you prefer not to do this, I may occasionally need to charge to collect keys if insufficient notice is given for a booking.
What happens if you are ill or on holiday?
I work on my own which is great for your cat or rabbit as they have the consistency of always being visited by the same person, but not so great if I'm ill or on a rare holiday. I’m lucky to know some well-respected fellow cat-sitters, including my own cats’ carer, who are happy to cover for me and vice versa whenever such occasions arise.
Who provides the food for my pet while I’m away?
All food, litter, bedding and other necessary items are to be provided by the client. If for any reason supplies run low while you’re away, then I will of course top them up with payment for these added to your final invoice.
Will you keep me informed about my pet while I’m not with them?
Yes, absolutely. I keep in contact with you via text and/or email, keeping you up-to-date with how your furry is and any noticeable changes in behaviour. In addition, I leave a report after pet-sitting visits for you to read on your return. The Facebook page is also regularly updated with news, advice and pictures.
Is the vehicle you use branded with your logo?
No, I have chosen not to brand my car in the interests of client security. This is especially important for cat and small animal-sitting as the regular presence of a liveried vehicle outside your property could easily alert undesirables that you’re away from home.
Do your rates increase at any time of the year?
Yes, rates double on Bank Holidays, Christmas Eve, Christmas Day, Boxing Day, New Year’s Eve and New Year’s Day.